General conditions

GENERAL INFORMATION

These general conditions of sale are accessible at all times from this web page and will prevail over any other document with which they contradict, without prejudice to the provisions of current legislation.

The sales made through this website are distance sales regulated by current Spanish legislation on the matter.

The seller or service provider is:

Hermanillas SA,

Address: Maseo Mar Del, Num 6 C2 Bloque 5, planta baj Urb Sotogrande 11310 San Roque Cádiz.
NIF: A11088697
Contact: info@hermanillas.com

The validation of the order by the user or client implies the unreserved acceptance of these general conditions of sale and in case of being modified they will be binding for all purchases made after their publication on the website.

CONTRACTING PROCEDURE

To place the order, it is necessary for the user, previously or during the order, to register as a customer, for which they will be taken to a page where they can freely and voluntarily provide the personal information necessary to open an account. if it is the first order or to identify if you are already an account holder.

The user will select a username and password, committing to make diligent use of them and not make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party, in such a way that the provider proceeds to the immediate blockade.

The user will not be able to choose as a user name words that are intended to confuse others by identifying them as a member of the provider, as well as abusive, insulting expressions and, in general, contrary to the legal system.

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

Select the specific products for purchase.
Add them to the virtual basket.
Check that the products that have been added to the virtual basket are the ones that you really want.
Validate the purchase.

Once the operation is finished and within 24 hours, you will be sent an email with the confirmation of your purchase and the details of the transaction carried out indicating all the characteristics, price, forms of transport, date of contracting and delivery estimate of the product.

ESSENTIAL CHARACTERISTICS OF THE PRODUCT

Food products.

PRODUCT CHOICE

The user is solely responsible for the choice of the product that is the object of the sale, as well as the use or function for which it is intended. Consequently, the provider is not responsible or guarantees that the product is suitable for the applications intended by the user, nor to achieve, in whole or in part, the objectives set by the user when purchasing the products.

DELIVERY AND TRANSPORTATION COSTS

Shipments will be made through the transport company DHL or CORREOS.

Same shipping price up to 5 kilos Spain Peninsula and Balearic Islands. International Shipping consult in Calculate shipping (cart).

Orders will be delivered to the delivery address freely designated by the user, deliveries from Monday to Friday, excluding holidays.

Deliveries will be made within 24 to 48 hours from purchase, excluding holidays and weekends. If the product is not available, the user will be informed within said period of this circumstance and, in this case, the delivery period may be extended up to a maximum of 30 calendar days from the placing of the order, unless the user expresses his disagreement within 48 hours of being informed of the lack of product availability, in which case the amounts paid will be immediately reimbursed.

The provider does not assume any responsibility if the delivery of the product cannot be carried out as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for other reasons attributable to the recipient (eg absence).

Notwithstanding the foregoing, the provider will adopt the measures required of a diligent merchant so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so that it cannot to impute any responsibility to the provider.

TERM OF VALIDITY OF THE OFFER

The prices indicated for each product include the Value Added Tax (VAT) or other taxes that may be applicable and in any case are expressed in the Euro currency (€). Unless expressly stated otherwise, shipping, handling, packaging, shipping insurance or any other additional services and attachments to the product or service purchased are not included.

The prices applicable to each product will be those published on the website and applied automatically in the last phase of the contracting process.

Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent along with the product purchased.

For any information about the order, the user will have the provider’s customer service phone number, which is 676888460 or via WhatsApp or email to the e-mail address info@hermanillas.com. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or to the telemarketer.

Offers will be valid for as long as they are published on the website or until the date indicated in the offer itself.

THE FORM OF PAYMENT

Card payments through Servired

Credit cards (VISA-MASTERCARD) the charge will be made through the POS (Point Sale Terminal) of STRIPE once it has been verified that the data communicated is correct. In this way we guarantee the total confidentiality of the bank details, which are transmitted directly. Our transactions are totally secure and encrypted using SSL security, our server is secure with the HTTPS protocol. For security reasons www.hermanillas.com does not handle in any case the bank details of your card. Credit card fraud is a crime, this company will take legal action against those who carry out a fraudulent transaction in our online store.

Pay via PayPal

PayPal is an American company, belonging to the Internet electronic commerce sector that allows the transfer of money between users who have email. PayPal also processes payment requests in electronic commerce and other web services, for which it charges a percentage.

RIGHT OF WITHDRAWAL OR RESOLUTION

The user will have a period of 14 calendar days counted from the date of receipt of the product to return it and for this purpose a withdrawal form is provided in the link “Download withdrawal form” that the user, if he wishes to withdraw, must complete and send, at his choice, to the provider’s registered office: calle Paseo Mar del Num. 6 C2 Block 5 Planta BAj Urb Sotogrande 11310 San Roque Cádiz or by e-mail: info @ hermanillas .com The product must be returned in the same state in which it was delivered and must keep, as far as possible, its original packaging. The return or shipping costs will be paid by the user, unless the return is made due to defects in the product. The right of withdrawal may not be applied to personalized products or that for hygiene reasons or other legally contemplated exceptions are not susceptible to this right.

APPLICABLE GUARANTEES

All products offered through the website are completely original, unless otherwise indicated in their description.

All of them have a warranty period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of the Consumers and Users and other complementary laws.

DELIVERY TERM

Deliveries from Monday to Friday, excluding holidays.

The delivery and delivery times will be counted from the acceptance of the order.

In the event that the collection of merchandise is the responsibility of the buyer and the latter does not collect it after making it available, the provider will have the right to store the merchandise, or after questioning the buyer to proceed with its delivery or compensatory sale at the expense and risk of this . In the case of successive deliveries, if the buyer persists in not picking up the goods, the provider may terminate the contract, consequently canceling that part of the order pending service.

The delivery time will be 24 to 72 hours (business days), although for reasons not attributable to the seller, said delivery period may be extended to a maximum of 30 days.

PERSONAL DATA PROTECTION

In accordance with the provisions of article 11 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your data will be processed by

Hermanillas S.A.

in order to enable the commercial relationship with you, for the shipment of the products purchased, as well as for the submission of information related to our products and services, including email, unless otherwise indicated.

The user may exercise their rights of access, rectification, cancellation, opposition, limitation of treatment and portability, in the terms provided by the data protection regulations, proving their identity and writing to the registered office of

Hermanillas S.A.

or by email to info@hermanillas.com

APPLICABLE LAW, JURISDICTION AND EXTRAJUDICIAL RESOLUTION OF DISPUTES

These general contracting conditions will be interpreted in the Spanish language and are governed in accordance with Spanish legislation and, where appropriate, rules of private international law of the Spanish legal system.

The Courts and Tribunals competent for the judicial resolution of controversies will be those of the user’s domicile. Without prejudice to this, the user is informed of the possibility of out-of-court dispute resolution and that the European Commission also provides consumers in the European Union with the online dispute resolution platform to resolve disputes amicably (article 14 section 1 Regulation (EU) 524/2013), accessible on the web http://ec.europa.eu/odr.

About us

We are a passionate team of beekeeping and nature that we want to make known our exquisite 100% pure, raw and artisan honey